One agent. Every question.
Product search, in-chat checkout, “where’s my order?”, your policies — and all the general questions in between. Across your website, WhatsApp, Messenger and Instagram, handled by software that actually understands your store.
One brain. Every channel.
Sifu doesn’t live in one box. Connect your website widget, WhatsApp, Facebook Messenger, and Instagram DMs — and the same AI answers everywhere, drawing on the same catalog, the same policies, and the same brand voice. Every conversation lands in one shared inbox.
- WhatsApp — coexist with your Business app, or go direct via the Cloud API
- Facebook Messenger on your Page
- Instagram DMs
- Embeddable website widget — one snippet, any store
- A single unified inbox across every channel
Shoppers ask. Sifu finds.
Traditional Shopify search hands shoppers a list — Sifu hands them an answer. Ask for “a waterproof backpack under $80 in olive” and Sifu returns the two that actually exist, with images, sizes, and a buy button. It understands intent, synonyms, and your collection structure. No search bar, no filters, no friction.
- Natural-language product queries (size, color, material, price, use case)
- Multi-product comparisons inline
- Collection-aware recommendations (“show me more like this”)
- Out-of-stock awareness with smart alternatives
- Auto-syncs from your Shopify catalog every few minutes
Add to cart without leaving the chat.
Sifu doesn’t just show products — it adds them. Pick a size, switch a color, remove an item, watch the total update live, then hand off to your normal Shopify checkout. Conversion goes up because the shopper never has to context-switch.
- One-click add to cart from any product suggestion
- Variant pickers inline (size, color, material)
- Live cart total, including discounts
- Hands off to your normal Shopify checkout when ready
- Recoverable cart — picks up where the shopper left off
“Where’s my order?” — answered instantly.
Order-status questions are the #1 reason shoppers email support. Sifu answers them in seconds — pulling the order from the Shopify Admin API and showing the latest fulfillment event, ETA, carrier, and tracking link, without your team touching a thing.
- Lookup by order number or email
- Live fulfillment status with progress
- Carrier name + tracking URL
- ETA based on shipping zone
- Multi-shipment order support
Trained on your store, not the web.
Sifu reads your policy pages, FAQ docs, sizing guides, return rules, and past tickets. Ask “what’s your exchange window for swimwear?” and it answers with the exact line from your policy and a citation. When it doesn’t know, it says so — and offers to file a ticket.
- Crawl any URL or upload PDF / TXT / Markdown / DOCX
- Automatic re-indexing when content changes
- Source citations on every answer
- “I don’t know” fallback — no hallucinations
- Per-document tone and authority controls
Not just products — anything a shopper asks.
Do you ship to Ireland? Is this vegan? Can I pay in instalments? Which of these two is warmer? Plenty of questions aren’t about one SKU or one order, and a scripted bot dead-ends on all of them. Sifu answers them in plain language, using only what your store actually says — and stays on topic when the conversation wanders.
- General store questions — shipping zones, payment options, hours, gift cards
- Product knowledge past the spec sheet — materials, care, fit, comparisons
- Follow-ups in context, so shoppers never repeat themselves
- Off-topic and small talk steered back to your store
- The same answers in 28 languages, in your tone
One inbox. Every conversation.
Web, WhatsApp, Messenger, Instagram — every chat flows into a single inbox. When Sifu reaches its limit, it hands off to a human with the full transcript and order context attached, and opens a ticket so nothing drops. Watch it all in live analytics.
- Unified inbox across every channel
- One-click human handoff with transcript + order context
- In-chat ticket creation with optional photo upload
- Routing rules (topic, language, order value)
- Live analytics — conversations, conversions, AI insights
Tune the master. Sound like you.
The AI Playground is your dojo. Write the system prompt, add custom instructions, set the fallback for when Sifu doesn’t know, pick a tone — then test every response live before it ever reaches a shopper. Set guardrails and forbidden topics so it never drifts off-brand.
- System prompt + custom instructions
- Tone presets, or paste your own brand-voice sample
- Live response testing in the playground
- Fallback message + “I don’t know” safety
- Guardrails, forbidden topics, and 28 languages
Make it yours.
Match the widget to your storefront in minutes. Pick a brand accent color, choose light or dark, set where it sits on the page, and write your own greeting and starter buttons. No code, no designer.
- Brand accent color — any hex
- Light or dark chat window
- Widget position + custom launcher text
- Starter buttons to guide the first message
- Greeting templates per page or customer segment
See it work on your store.
Free to install. Live in 5 minutes. No credit card.